Albi Bot WhatsApp is an extension that allows the end user to interact with the Aranda Service Desk from the WhatsApp Mobile and WhatsApp Web application environment. The following actions can be carried out from the Bot:

• Categorize cases for creation.
• List cases associated with the user.
• Consult cases associated with the user by entering a search criterion.
• List active approval processes associated with the user interacting with the Bot.
• Consult articles related to the user by entering a search criterion.
• List user-related items.
• Categorize cases anonymously for creation (when you have the option enabled in BASDK).