This functionality allows the user to homologate additional fields between models or case types, for which it must be taken into account that the fields must be of the same type and have the same identifier, they must also contradict the following conditions according to the type of additional field.
| Fields | Conditions |
|---|---|
| Text | They should be the same length. |
| Catalogues | They must have the same catalog assigned. |
| List Tree Multiple Choice |
The value to be approved must exist in the values of the new model. |
During the creation or editing of cases or tasks, in the following scenarios it will be possible to perform the homologation of additional fields:
- Change of service.
- Change of category.
- Convert from grid.
- Convert to Case Edit.
- Change of model in tasks.
If the case or task changes the model by rule, the additional fields will be automatically homologated taking into account the conditions described above.
A modal will be displayed requesting confirmation to proceed with the homologation of the additional fields according to the action that is performed.
Notes: 1. In the Tree and Tree Catalogue fields, it is validated that the value to be approved is selectable in the new field. 2. In the multiple choice field, the existing values are standardized. 3. The homologation for the fields marked as dependent will not be carried out.