Actions on a work order

Depending on the stage in which the service is, the following actions will be enabled on the mobile console for the specialist to execute according to the case:

Add Time

During the care of the order, the assigned specialist may request additional time to finish a pending task in case of eventualities such as unscheduled activities, inconveniences in the process, or defects in any of the spare parts.

To request additional time, the specialist must tap the floating icon and select the Add Time. Four options will be enabled: Add 15 minutes, 30 minutes, 45 minutes or 60 minutes.

⚐ Note: Requests for additional time generate a notification that will be visible by the monitor, who will be in charge of approving or rejecting the time requested by the specialist.