Actions on a work order

Depending on the stage in which the service is, the following actions will be enabled on the mobile console for the specialist to execute according to the case:

Signatures

This action allows the customer to sign the order after it has been fulfilled.

This signature is compared with the one that has been previously configured for that customer in AFLS, and in this way it is possible to corroborate customer satisfaction and also audit and control the attention of the services. Signature is not mandatory.