EN
Español
English
Português
    Create Case

    The Aranda ASDK mobile application allows the specialist user in session to register cases of the type Requirement, Incident or Problem. (You must have permissions enabled.)


    1. For case registration, in the portal of the ASDK mobile application select the option New (+).


    2. The window is enabled Case creation where you can fill in the following fields:


    Field Obligatory Description
    Guy Yes Radio button that allows you to select the type of case to be registered: Requirement, Incident or Problem.
    Project Yes A list field that allows you to select the project to which the case is to be registered.
    Customer Yes A search-type field that allows you to search and select the customer to whom the case is related. The search can be performed by name, alias or email
    CI No A search-type field that allows you to search for and relate a CI (Configuration Item) to the case. The search can be performed by Responsibility and Use, Company or Service. For Problem cases, the field is required.
    Category Yes It allows you to view the category tree and select a category according to the selected project and case type.
    Service Yes A list field that allows you to select a service, the list is generated in relation to the selected category.
    SLA Yes A list field that allows you to select the SLA related to the case. Auto-filled field according to the selected service.
    State Yes It corresponds to the status of the case to be registered. This field is auto-filled by the app.
    Urgency Yes A list field that allows you to select the urgency of the case.
    G. Specialist Yes A list field that allows you to select the group of specialists to which the case is to be assigned. The groups associated with the service are listed. The app auto-selects the first group in the list.
    Specialist No A list field that allows you to associate a specialist with the case, and lists the specialists associated with the selected group.
    Affair Yes A text-type field that allows you to enter the subject of the case.
    Description Yes Text-type field that allows you to enter a description of the case.



    ⚐ Note:

    • There are predecessor fields, that is, if one field is not filled in first, the next one is not allowed to be filled in.
    • At any time during the case registration process, it is possible to cancel the case



    3. When you complete the registration click on the Save to confirm the changes made and to be able to fill in the additional fields.


    ⚐ Note:

    • If at the Save, there is a mandatory field not filled in, the respective alert will be generated.
    • If there are no additional fields, the application finalizes the case record and displays the alert Case created. {: #important}|


    4. Enter the additional fields. Additional fields are grouped according to their settings by status, service, category, and basic fields. Select the Save to finalize the registration of the new case.


    ⚐ Note:

    • Fields marked with an asterisk are required.
    • The display of the additional fields and their enforceability depends on the configuration made in the BASDK configuration console.
    • If you select Save, there is a mandatory field that has not been filled in, the application generates the corresponding alert. {: #important}|


    5. When the case registration is complete, the Aranda ASDK mobile application displays the alert Case created.


    Find a Client

    During case registration and when managing the field Customer, in the ASDK mobile app portal you can perform a customer search using three criteria: Name, Alias, or Email.


    ⚐ Note: If the query does not generate results, the following message is displayed in the application portal: No more data. {: #important}|


    Search CI

    During case registration and when managing the field CI, on the ASDK mobile app portal you can perform a search using three criteria: Liability and Use, Company or Services.


    Criterion Conditions and Actions
    Liability and Use - Selecting a client and selecting this filter searches for the CIs for which the client is responsible.
    - When selecting the filter without having previously selected a client, all the existing CI’s in the project are searched.
    Company - It is mandatory to select a customer in order to perform the search.
    - Through this filter, the CI’s of the companies in which the selected client is associated are displayed.
    Services - It is mandatory to select the category and service in order to carry out the search.
    - This filter shows the CIs that are associated with the previously selected service.


    ⚐ Note: If the query does not generate results, the following message is displayed in the application portal: No more data.