Password recovery allows the specialist user to reset their login credentials when they do not remember them, thus avoiding relying on the platform administrator to resume the session.

1. To recover the password, on the Aranda ASDK mobile login screen, select the option Forgot your password?.

⚐ Note: The Forgot your password? is visible if the BASDK console has the “Enable password reminder for specialists” option enabled.

2. In the Password Recovery window, enter the name of the User and select the Recover password. The system will automatically send an email to the address associated with the user, with the steps required to reset the password.

⚐ Note: Regardless of whether the User Whether or not it exists in the system, the application presents the same confirmation message indicating that an email was sent with the steps to reset the password.

3. If the domain settings are different from Aranda, select the option Forgot your password?.

4. In the Aranda ASDK mobile application, the Aranda PassRecovery (APR) window is enabled, which allows the user to manage the password.