1. To reassign a case owner, select a record from the case list and from the window flyout menu Details Select the Edit. You can also access it from the search filter or the list of pending approvals.
2. In the window Case Edition. Select the field Specialist.
3. In the window that is enabled, the list of specialists that can be assigned to the case is displayed. Select the new specialist for the case.
4. In the window Case Edition. Select the sight icon (Save).
5. In the window Effort Fill in the requested information and select Accept.
6. If the reassignment of the specialist is successful, the application redirects the specialist user to the Details.
