At the remote control socket

• When the specialist moves between the viewer and the other windows of the device with Alt + Tab, the Alt key is activated on the workstation device and all keyboard and mouse actions fail (typing text, clipboard actions, double-clicking a file to open it, etc.). To disable this keyboard function, press the Alt key.
• When you copy and paste text from one device to another, accents and special characters are not recognized.
• Remote takeover on MacOS stations fails when there is no previously logged in user session. You must ensure that a user session is logged in before attempting the remote takeover.
• During remote takeover on MacOS stations, the use of special commands is not functional. It is recommended that you avoid using such commands until this issue is addressed in future updates.
• File transfer functionality is not available for the MacOS agent.
• The transfer of files from the workstation to the specialist should be done one at a time; if it is performed simultaneously, an error is generated.
• In deployments on-premises, a service-related issue is identified ArandaStunWebRTCServerService, which does not apply the settings configured in the turn-server.toml. To fix this issue, follow the steps below:

1. Stop the service ArandaStunWebRTCServerService.
2. Open the CMD console with administrator privileges.
3. Eliminate the service ArandaStunWebRTCServerService using the following command:

 ```cmd
       sc delete "ArandaStunWebRTCServerService"
 ```   4.  Recreate the service `ArandaStunWebRTCServerService` with the following command:
 
 ```cmd
       sc create ArandaStunWebRTCServerService binPath= "\"C:\Program Files (x86)\Aranda\Aranda Remote Control\Stun Server\Aranda.ARC.Turn.Stun.WebRTC.exe\" --config=\"C:\Program Files (x86)\Aranda\Aranda Remote Control\Stun Server\turn-server.toml\"" start= delayed-auto DisplayName= "Aranda Turn Stun WebRTC Server"
 ```   5.  Start the service **ArandaStunWebRTCServerService**.