The improvements made to the AVS9 application are as follows:

• The Administrator role is redefined as a General Administrator
• Roles are created Support Manager and Infrastructure which can be assigned by the general administrator.

• Some functions performed by the administrator were distributed in the newly created roles, as follows:

• Managing External and Local Turn Servers Are Assigned to the Infrastructure Role
• Managing support groups and assigning the specialist role is assigned to the support administrator role.
• The functionality of Licensing which allows the general administrator to visualize, manage and control the assignment of licenses to customers. Licenses are divided into 3 types, concurrent User licenses, concurrent support session licenses, and concurrent device licenses.
• The functionality of Role Assignment by the support administrator, who can assign the roles of specialist and support administrator.
• The Agent Profiles, assigned to the Support Manager, who can create, update, and delete profiles.
• The Support Sessions section is created for the Support Manager and the Specialist Support Sessions are renamed to the My Support Sessions.
• The support administrator can view the support sessions of all specialists, and delete sessions according to their needs.
• A new section is created for the specialist called My Support Groups where the user can see the support groups to which they have been assigned and the agent profiles.
• A new functionality is created that allows the specialist to obtain a Agent Configuration Code from the My Support Groups, to make it easier to configure the agent on workstations.
• Fixed some errors that were had in file transfer and now large files of more than 2 GB can be transferred and in case of exceeding the capacity of the disk to which the transfer is made, the notification tray sends an error message in the send.
• The workstation is now notified when a specialist takes remote control of their device.
• The customer can identify if a specialist can provide remote support, reviewing the colors and messages delivered by the agent icon on the taskbar, which will inform them if the equipment is licensed, if it has a valid group code and if it is online with the system.
• The workstation can perform automatic agent configuration from the installer GUI, using the Agent Configuration Code delivered by the specialist.
• Agent settings can also be updated automatically using the agent configuration code.
• The option to install the agent by command line is created. This option also allows you to perform agent configuration automatically.