For this release there are the following improvements:

• The functionality of Audit which allows the support administrator to keep track of the activities carried out by the specialists when providing the remote service. The administrator can filter the audit information according to 3 modules created which are: support sessions, file transfer and remote control. In each of these modules you can access the different actions that are carried out in them.
• The remote takeover session can be recorded and the file will be stored on a central server. The recording includes all actions performed by the specialist on the remote display, but does not record audio, nor actions performed from the AVS viewer. The support administrator can access this recording from the detail view of the remote control module that is recorded in the audit table.
• The functionality of Directory Services which allows you to configure the connection with other business directories, through two authentication providers: LDAP and/or Azure AD.
• The functionality of External authentication, where all authentication providers that follow a SAML standard are responsible for validating the user’s authentication and notifying the application of the status of that validation.
• The agent version can be automatically updated to the latest version that has been released.
• The path of the notification server to which the agent points has been changed. The /avsnotifications ending is changed to /avs/notification. This path must be changed on the client device, in the Configuration Host of the Agent Server.