For this release, the following adjustments were made:

• The initial version of the Remote Control Agent designed specifically for workstations running Mac OS Monterey, Ventura, and Sonoma operating systems is released. This milestone marks a significant advancement in the ability to provide efficient and effective remote support in MacOS environments.

  Processor Compatibility: The remote control agent is compatible with Intel and Apple Silicon processors, ensuring a consistent and optimized experience for a variety of hardware on MacOS workstations.

  Agent Uninstaller: Users can now count on an uninstaller for MacOS agents. This tool ensures a clean and complete uninstallation of the remote control agent, facilitating the management and maintenance of the system.

  Important Observations

  See the Official documentation for detailed information about setting up and using the Remote Control Agent for MacOS.

  Notes

  1. To ensure the correct operation of the agent on MacOS, it is required to perform the complete installation. 2. File transfer functionality is not currently available in this version of the MacOS agent.

  You must ensure that a user session is logged in before attempting remote takeover.

• Fixed the display of the default authentication provider on the console login page.
• User confirmation and agent update alerts are displayed appropriately, keeping only the last one that is generated.
• The functionality to cancel the file transfer has been improved and now runs correctly.
• Improved token expiration identification due to user inactivity, both in the support session and in audit filters.