For this release, the following adjustments were made:

• Chat functionality was implemented for both specialists and workstation users, allowing them to interact in writing.

  For more information, please visit the Managing Chat in the AVS Web Console; service of the Chat from the MacOS Agent interface and service of the Chat from the Windows Agent interface.

  Notes

  1. The chat is designed for texting only. 2. The use of the copy option from the agent side is not allowed. 3. The chat does not have conversation history.

• Fixed disconnection of workstations (devices).
• The option to parameterize the connection port and the use of SSL on the Local Turn Server is included.
• Fixed the names of Windows Agent services in both run and install modes.
• Removed the ‘File Transfer Error’ option from filtering actions in audits.
• Fixed the notification regarding the status and actual number of support sessions for specialists.