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    Understanding Changes to AVS9

    For this release, the following adjustments were made:

    • The creation dates of the actions that are recorded in the audit table correspond to the current date and time on which the filter by creation date is applied.
    • The agent profiles screen in the “My Support Groups” module automatically adjusts to the screen size of the specialist’s corresponding device.
    • Application logs now show exceptions.
    • The use of dates in audit filters has been adjusted to start with the start time of day (00:00) and end at the end time of day (23:59).
    • Implemented a console access control for the Support Administrator, Infrastructure, and Specialist roles when licenses are not available.
    • An alert will be generated in external authentication for users who have not been assigned permissions and for those who are not registered.
    • Improvements have been made to the agent, ensuring that the icon behaves correctly in different states, whether licensed or unlicensed.