With Aranda Virtual Support AVS_V9 you can offer technical assistance and remote support to your customers in real time and from anywhere in the world, just by having access to the internet. The functionalities provided by this application are described below.

Web Console

The Web console has to date (03/02/2023) two web platforms, depending on the role assigned to the user who enters the application. The user with the administrator role has permissions to create, edit and delete other users, can create support groups according to their organizational structure and can select and assign specialists to their respective support groups. The user with the Specialist role can view the registered devices of the workstations and can create, authorize, reauthorize and delete one or more support sessions of the devices. It should be noted that a user can have both roles. For more information, see Devices and My Support Sessions in the AVS User Manual

Support groups

Support groups allow the organization to be grouped hierarchically at the level of users and/or devices, making it easier for specialists to be assigned according to this hierarchical order to provide remote support. For more information, see Manage Support Groups in the AVS user manual.

Workstation Management

When a workstation installs and configures the agent, the specialist can visualize the devices on those workstations, allowing them to obtain information such as name, serial number, operating system, registration date, and status of the devices, as well as organize and search information in an easy and practical way. For more information, see Device Management

Take Remote Control

The user with a specialist role will be able to take remote control of the workstations through the web console. Among the main tasks you can perform through the remote control viewer are copying and pasting clipboards, running applications as an administrator, accessing the task manager and services, as well as modifying screen size, image quality, and accessing special commands through the Menu offered by the viewer. For more information, see Take Remote Control in the AVS user manual.

File Transfer

Aranda Virtual Support allows the specialist to transfer files from the workstation to the specialist and vice versa, very quickly. At the time of transfer you can see the file name, the file size in bytes, the number of bytes transferred, the transfer speed, the date of the transfer, the name of the workstation, among others. For more information, see File Transfer in the AVS user manual.