At the remote control socket

• When the user’s internet speed is low, the use of the Ctrl + Alt + Del command may take a while to execute, both for logging on to Windows Server and to enable the functionality window that activates the command and its available options. To optimize the speed, go to the AVS Viewer Menu, select the Image quality and in the list that is displayed, the Yield. If you get no response from the viewer with this option or it crashes, log out and take remote control again.
• When the specialist moves between the viewer and the other windows of the device with Alt + Tab, the Alt key is activated on the workstation device and all keyboard and mouse actions fail (typing text, clipboard actions, double-clicking a file to open it, etc.). To disable this keyboard function, press the Alt key.
• When you copy and paste text from one device to another, you don’t recognize the tiles or special characters.
• When the specialist needs to perform an action that leads to a UAC question, and the user does not have good internet speed, the process of consultation and solution to the UAC question and the return to the main screen can be somewhat delayed. To optimize the speed of the application, enter in the Viewer Menu, select the option Image quality and in the list that is displayed, the Yield. If you get no response from the viewer with this option or it crashes, log out and take remote control again.

In file transfer

• When the sent file exceeds the maximum capacity of the machine, the notification tray shows that the send is done until the maximum Byte limit is filled and continues in the “Sending” or “Receiving” state without moving forward. Consequently, the shipment cannot be completed. Click cancel.