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    Understanding Changes to AVS9

    ⚐ Notes:
    - From this agent version onwards, Windows Operating System workstations require that the Operating System be properly licensed for the correct installation of the agent interfaces.
    - It is crucial to install this agent version to ensure compatibility with chat functionality, as older versions of the agent may not be supported.

    For this release, the following adjustments were made:

    • Enables the ability to configure password policies from the authentication provider Aranda in the Directory Services section. This functionality only applies to users who are created locally in the Aranda directory.
    • Fixed auditing on file transfer completed, without having to keep the notification open until the transfer is complete.
    • New functionality has been added that allows users to be grouped.
    • Changes are made to the display and management of users.
    • The roles and permissions are modified as follows:
    Previous Role New Role Permissions
    General Manager Administrator - Create, update, and delete created or imported users.
    - Assign roles such as Administrator, Infrastructure (AVS_Infrastructure), Support Administrator (AVS_Administrator), and Specialist (AVS_Specialist) to users or user groups.
    - Manage created or imported user groups.
    - View licenses.
    - Inherits permissions from roles AVS_Administrator and AVS_Infrastructure.
    Support Manager AVS_Administrator - Create, edit, or delete support groups.
    - Relate users or groups of users to support groups.
    - Create, edit, or delete agent profiles.
    - Manage support sessions from all specialists.
    - Release support session licenses.
    - Audit all activities related to support sessions, file transfer, and remote control.
    Infrastructure AVS_Infrastructure - Configuring directory services.
    - Configure password policies in the local directory.
    - Configure the use of external authentications.
    Specialist AVS_Specialist - View devices.
    - Create or delete support sessions.
    - View the support groups to which they have been assigned.
    - Generate the agent configuration code.
    - Take remote control.
    - Transfer files.
    - Interact with users via chat.