At the remote control socket

• When the specialist moves between the viewer and the other windows of the device with Alt + Tab, the Alt key is activated on the workstation device and all keyboard and mouse actions fail (typing text, clipboard actions, double-clicking a file to open it, etc.). To disable this keyboard function, press the Alt key.
• When you copy and paste text from one device to another, accents and special characters are not recognized.
• Remote takeover on MacOS stations fails when there is no previously logged in user session. You must ensure that a user session is logged in before attempting the remote takeover.
• During remote takeover on MacOS stations, the use of special commands is not functional. It is recommended that you avoid using such commands until this issue is addressed in future updates.
• File transfer functionality is not available for the MacOS agent.
• During file transfer, the notification must be kept open until the transfer is complete, so that it is properly audited.

On the Aranda Virtual Support website

• Unable to edit the authentication provider Aranda in the Directory Services section.