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    Important Considerations
    • The cell phone number of the user who is interacting with the Bot must not be assigned to more than one user in the Aranda Service Management environment.
    • The email of the user who is interacting with the Bot must not be assigned to more than one user in the Aranda Service Management environment.
    • The Service Management user associated with the cell phone number used in WhatsApp must be active and have at least one project and service associated with it in Aranda Service Desk.
    • If the Bot is unable to communicate with the Aranda Service Management environment, it will display a response message “I cannot communicate with the server. Please contact the Aranda administrator.”
    • The operation of the WhatsApp Bot requires the correct configuration of the Meta application and Aranda Service Management.
    • The WhatsApp Client (wclient) user uses an Aranda Service Management license to make requests to the database through the Bot. The validity period of the license is determined by the settings that you have set in the Admin console.
    • When the WhatsApp Bot works on the client’s premises, it is the customer’s responsibility to ensure the correct configuration of Aranda Sevice Management.
    • The massive use of this integration with the WhatsApp Bot can demand more resources (networks, communications, servers) on the infrastructure and servers running Aranda Service Management. When operating at customer premises, it is the customer’s responsibility to analyze the impact it may have on their infrastructure and make any necessary adjustments to support any increase in service desk demand in Aranda Service Management.
    • The desktop version of WhatsApp that is installed from the Microsoft Store is not compatible with the API messaging used in this Bot.
    • When interacting with the Aranda Service Management environment, the Bot uses a 5-minute request cache in order not to saturate the environment with requests, when changes are made in the data or in adjustments it is the maximum time that must be waited for them to be reflected in the Bot.