The WhatsApp Bot can be used from the mobile application and from the web version of WhatsApp; users can invoke the Bot by typing any text and the Bot will respond with a presentation message and the list of available options (Create Case – Consult Case – List Case).

⚐ Note:
1 If the number interacting with the Bot is not associated with an active user, the Bot will re-enlarge with the message Please contact the Aranda administrator to set up your username and mobile number. To use this application you must have an active Aranda Service Management subscription.|
2 The Windows version of WhatsApp that is installed with the archivo.exe, can be used to interact with the Bot in the same way as it is done with the Web version.

If during the interaction with the Bot a wrong option is selected or you do not want to continue with the interaction, send the word cancel, so that the Bot interprets its decision and desists from the interaction that is being carried out (Create Case – Consult Case). The Bot will respond with a message like the following:

The WhatsApp Bot supports the same languages as Aranda Service Management (Spanish, English and Portuguese), the language of the messages will be displayed according to the culture configuration that each user has associated with.

⚐ Note: Currently, the Windows version of WhatsApp that is installed from the Microsoft Store is not fully compatible with the Bot.