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    Setting Voting Process Notifications and Polls

    This configuration allows you to send notifications of the voting process and polls to MS Teams. To enable it, do the following:

    1. Enter BASDK (Options/Summary/Specific Options).

    2. Check the checkboxes (Enable voting process sending to MS Teams - Enable poll sending to MS Teams) and click Save.



    • Enable voting process submission to MS Teams: When this checkbox is checked, a notification card is sent to the Teams bot that allows specialists to manage the vote for the case directly from the chat.



    ⚐ Note: When entering the More details (…) option, the Voting Status will not be visible.
    - When entering the More details option (…) the description of the case, the additional fields and the notes will be displayed in plain text.


    • Enable survey sending to MS Teams: When this checkbox is checked, notifications are sent to the Teams bot, so that users can access the case surveys.



    3. If checkboxes are disabled, voting process and polling notifications are no longer sent to MS Teams.


    ⚠ Important:

    • The sending of notifications applies to cases that initiate the voting process or for which the poll is sent after enabling the aforementioned checkboxes.
    • Notifications will be sent only to users who install the bot or run the bot’s commands (except the help command) after enabling notifications to be sent to the Teams bot.