1. From the channel or chat authorized for this use, in the option View inquiries, a drop-down menu will appear where you can select the View My Cases, alternatively you can type “see my cases” and send the message to the conversation.

2. A list will be displayed with the last cases in which the user is a customer. (maximum 15)

3. Select the case you want to view.

4. Click View Case. The case will be shown with all its information.