Important Considerations | Albi Aranda Virtual Agent

The email of the user who is authenticated in Microsoft Teams must not be assigned to more than one user in the Aranda Service Desk environment.
The Service Desk user associated with the mail used in Microsoft Teams must be active and have at least one project and service associated with it in Service Desk.
If the connection to the bot is not successful, the error “I could not communicate with the server. Please contact the administrator of Aranda.”
The operation of Aranda Virtual Agent requires the correct configuration of Microsoft Teams and Aranda Service Desk.
The tclient user makes use of a Service Desk license, when making requests to the Database from Teams. The expiration of the license depends on the configuration made in BASDK (Options / Summary / License Life Time section).
When Aranda Virtual Agent works on customer premises, it is the customer’s responsibility to ensure the correct configuration of Aranda Sevice Desk.
The massive use of this integration with Microsoft Teams can demand more resources (networks, communications, servers) on the infrastructure and servers running Aranda Service Desk. When operating on customer premises, it is the customer’s responsibility to analyze the impact it may have on their infrastructure and make any necessary adjustments to support any increase in demand for the service desk at Aranda Service Desk.
Access to USDKV8 from Teams with Single Sign On enabled can be done from Teams web or Teams desktop, Teams mobile does not support Windows authentication.
In Teams mobile, there’s no way to detect the back gesture to close the task module, which is where the app loads. In the following link you can find the documentation of the bot (task module):
https://docs.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/what-are-task-modules