The client must have:

• Active Microsoft Office and Microsoft Teams licenses.
• Aranda Service Desk minimum version 8.28.6 with 8.0.145 database, as an Aranda cloud service, or in on-premise installation.
• Aranda Push (at least version 8.0.5), to ensure the correct execution of the sending of notifications.
• Aranda Tools (at least version 8.7.3), to ensure the correct execution of the sending of notifications.
• A named user in Aranda Service Desk for the connection to Microsoft Teams.
• The Aranda environment that connects to the bot must be under a public domain with a secure protocol (https) mandatory.
• Connection (via the Internet) to the domain “arandasoft.com”.