To query, edit, or delete existing connections for a domain, do the following:

1. Aranda Virtual Agent must be installed and the user making the query or modification must have the CONFIGURATION BOT MICROSOFT TEAMS permission enabled in Profile for the application Aranda Service Desk BLOGIK.

2. If you try to run the command without connections for the domain, the following message is displayed:

3. From the channel authorized for this use, type Configuration and send the message in the conversation to invoke the bot.

4. If the user does not have the CONFIGURATION BOT MICROSOFT permission enabled, an error message is displayed.

5. By clicking Configure, a pop-up window like the following will be displayed.

In this window, the Aranda administrator will be able to enter the requested data to access the configured connections (contact the Aranda Service Desk administrator to make this configuration).

The deposit must be made with the USDK Backend URL of the connection that is active for the domain. If the URL of any connection other than the configured one is entered, the following message will be displayed:

6. When logging in, the following window will be displayed with the list of connections configured for the domain (only one connection can exist in a state ACTIVE per domain):

From this window you can perform the following actions:

• Create new connections via the button New.
• Edit a connection by clicking on the Connection Name in the list.
• Eliminate connections. When you delete a connection, the system validates that the configuration is in a state INACTIVE and that it is not the only existing connection for the domain.
• Customize the behavior of the bot. For more information, see the Custom bot settings.

⚐ Note: The command Configuration it is not displayed in the bot’s command list, as it can only be used by users who have the corresponding permission enabled in Service Desk.