1. From the authorized channel, you can search for public items by clicking the Aranda Virtual Agent icon at the bottom of the Microsoft Teams window.

2. The Articles tab will display the 15 most recent articles. You can also search for matches by title, description, or content.

3. Once the item is found, click on it and a card ready to send will appear. Press the Enter key or click Send.

4. Click View Article to view item information.