From the channel or chat authorized for this use, in the option View inquiries, a drop-down menu will appear where you can select the Help, alternatively you can type “help” and send the message to the conversation.

The Bot will respond with a list of available commands.

Al seleccionar una de las opciones el Bot iniciará la gestión correspondiente. If during the interaction with the bot you select a wrong option or do not wish to continue, text the word “cancel” or click the Cancel button when present. The bot will respond to you as follows:

The Aranda Virtual Agent bot supports the same Service Desk languages (Spanish, English, and Portuguese). The language will be displayed according to the MS Teams settings, if the configured language is different from the supported ones, the default language (Spanish) will be loaded.

Las notificaciones enviadas al bot de Aranda Virtual Agent se mostrarán en el idioma por defecto y no se hará traducción a otros idiomas.