At the remote control socket

• When the specialist moves between the viewer and the other windows of the device with Alt + Tab, the Alt key is activated on the workstation device and all keyboard and mouse actions fail (typing text, clipboard actions, double-clicking a file to open it, etc.). To disable this keyboard function, press the Alt key.
• When you copy and paste text from one device to another, accents and special characters are not recognized.
• Remote takeover on MacOS stations fails when there is no previously logged in user session. Before attempting the remote takeover, make sure that a user session is logged in..
• During remote takeover on MacOS stations, the use of special commands is not functional. Avoid using special commands until this issue is addressed in future updates.
• File transfer functionality is not available for the MacOS agent.
• The transfer of files from the workstation to the specialist should be done one at a time; if it is performed simultaneously, an error is generated.