To download the article attachments using the connector Aranda Service Management Consider the following steps:

1. Select the function Download the article attachment

2. Type or relate a field where you enter the item IDs Article Id and the attachment ID Attachment Id.

Note: The file ID (Attachment II) is not required.

• If the case has more than one attachment and the file ID is not entered, it will download all the files in a zip format.
• If the case has only one attachment and the file ID is not entered, it will download that file.

3. The connector returns the following information.

Where:

• File name encoded: Name of the attachment encoded in UTF-8.
• Content Type: Informs the customer about the media type of the data returned.
• Content-Disposition: Informs the client of a file layout (inline, attachment) and the file name.
• File content: Content of the attachment in base 64.

To decode the file name you can use the “uriComponentToString”, for more information you can visit the official documentation See more