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    Known issues and limitations
    1. When the action is used Search Cases Only the first 50 cases related to the aggregated search criteria will be obtained.
    2. When the action is used Search configuration items Only the first 50 cases related to the aggregated search criteria will be obtained.
    3. When the action is used Search articles Only the first 20 cases related to the aggregated search criteria will be obtained.
    4. When the action is used Search Cases, the ItemTypeName property only allows you to add the following values: Incidents, Problem, Change, ServiceCall, Release
    5. When the action is used Create case, the Service, Category, Groups, etc. properties lose their values, leaving the property in NULL, due to nesting and dependency between ticket properties. To reset the value of the ticket property, click this
    6. In updating configuration items (CIs), it does not allow updating the Risk if in the configuration of the Aranda CMDB it is a mandatory field.
    7. The dates obtained by the connector are in ISO 8601 format, they are not converted to the region where the request is made.


    Errores comunes y su posible solución


    HTTP Response Code Name Description Solution
    400 BadRequest CriteriaNeedsSomeArguments Verify that search parameters aren’t empty
    400 BadRequest InvalidAdditionalFieldId Verify that the IDs of the additional fields are correct
    400 BadRequest InvalidItemType The case type is incorrect, change the case type id
    400 BadRequest InvalidProjectId The project id is incorrect, change the project id that you will associate the case with
    400 BadRequest InvalidStateId Check the status added when creating or updating a Ticket
    400 BadRequest InvalidUploadType An error occurred while attaching a file, requesting assistance from a System Administrator
    400 BadRequest Parameter Name: {Name parameter} Verify that the properties mentioned in the error are not null
    400 BadRequest RequestNeedsSomeArguments Check the required fields of the ticket and add the corresponding value of these in the connector
    400 BadRequest SearchListIsRequired Request assistance from a System Administrator
    400 BadRequest Is null nombre del parámetro: {Name parameter} Verify that the properties mentioned in the error are not null
    400 BadRequest ItemTypeIsRequired Add Case Type
    400 BadRequest TypesListNeedsSomeArguments Requires adding the case type when searching for tickets, requesting assistance from a System Administrator
    403 Forbidden DoNotHavePermissionForThisAction Talk to your System Administrator to assign permissions
    500 InternalServerError   Request assistance from a system administrator
    500 InternalServerError FailureExportExcel Request assistance from a system administrator
    500 InternalServerError FailureGetAdditionalFields Request assistance from a system administrator
    500 InternalServerError FailureGetCategoriesByService Request assistance from a system administrator
    500 InternalServerError FailureGetChangeFSC Request assistance from a system administrator
    500 InternalServerError FailureGetFields Request assistance from a system administrator
    500 InternalServerError FailureGetFieldsList Request assistance from a system administrator
    500 InternalServerError FailureGetFiles Request assistance from a system administrator
    500 InternalServerError FailureGetLookupValues Request assistance from a system administrator
    500 InternalServerError FailureGetMailTemplates Request assistance from a system administrator
    500 InternalServerError FailureGetModelByCategory Request assistance from a system administrator
    500 InternalServerError FailureGetOperators Request assistance from a system administrator
    500 InternalServerError FailureGetReassignmentReasons Request assistance from a system administrator
    500 InternalServerError FailureGetSimilarItems Request assistance from a system administrator
    500 InternalServerError FailureSearchQuickManagement Request assistance from a system administrator