To find configuration items using the connector Aranda Service Management Consider the following steps:
1. Select the function Search configuration items.
2. In the connector, select the type of relationship that the search filters will have.
3. Select the fields by which the configuration items will be searched.
Where:
- Field to Filter: Ticket Ownership.
-
Search Operator: Field Search Operator
- “EqualTo”
- “NotEqualTo”
- “GreaterThan”
- “GreaterThanOrEqualTo”
- “LessThan”
- “LessThanOrEqualTo”
- “Like”
- Field value: Type the value that the field will contain.
Note: The lookup operator is assigned according to the field type, the connector returns BadRequest if not assigned as shown below:
| Name | Field Type |
|---|---|
| CheckinDate | DateTime |
| CreatedDate | DateTime |
| ModifiedDate | DateTime |
| AcceptDate | DateTime |
| ReponsibleDate | DateTime |
| BrandId | PropertyIdentifier |
| CategoryId | PropertyIdentifier |
| CostCenterId | PropertyIdentifier |
| ImpactId | PropertyIdentifier |
| LocationId | PropertyIdentifier |
| ManufacturerId | PropertyIdentifier |
| ProjectId | PropertyIdentifier |
| ProviderId | PropertyIdentifier |
| ModelId | PropertyIdentifier |
| ReasonId | PropertyIdentifier |
| ResponsibleId | PropertyIdentifier |
| RiskId | PropertyIdentifier |
| StateId | PropertyIdentifier |
| UnitId | PropertyIdentifier |
| AssetTag | String |
| BarCode | String |
| CategoryName | String |
| Description | String |
| LicenseNumber | String |
| Name | String |
| RFID | String |
| RiskName | String |
| Serial | String |
| UnitName | String |
| UnitSize | String |
The type fields String They can only use the following search operators:
- EqualTo
- Like
The type fields DateTime They can only use the following search operators:
- EqualTo
- NotEqualTo
- GreaterThan
- GreaterThanOrEqualTo
- LessThan
- LessThanOrEqualTo
The type fields PropertyIdentifier They can only use the following search operators:
- EqualTo
- NotEqualTo
4. The connector returns an array with the configuration items related to the search criteria added.
[
{
"acceptDate": "DateTime ISO 8601",
"assetTag": "",
"category": {
"id": 0,
"name": ""
},
"checkinDate": "DateTime ISO 8601",
"createdDate": "DateTime ISO 8601",
"description": "",
"id": 0,
"impact": {
"id": 0,
"name": ""
},
"modifiedDate": "DateTime ISO 8601",
"name": "",
"responsibilityDate": "DateTime ISO 8601",
"serial": "",
"state": {
"id": 0,
"name": ""
},
"type": ""
}
]
Where:
| Name | Identifier | Guy | Description |
|---|---|---|---|
| Acceptance date | acceptDate | Date | Acceptance Date |
| Asset tag | assetTag | Integer | Asset tag |
| CI ID | Id | Integer | Configuration item ID |
| CI Name | Name | String | Configuration Item Name |
| CI type | type | String | Configuration Item Type Name |
| Category ID | category/id | Integer | Category identifier |
| Category name | category/name | String | Category Name |
| Created date | createdDate | Date | Date of creation |
| Date of delivery to the company | checkinDate | Date | Date of delivery to the company |
| Description | Description | String | Case description |
| Impact ID | impact/id | Integer | Impact Identifier |
| Impact | impact/name | String | Impact Name |
| Initial date of responsibility | responsibilityDate | Date | Initial date of liability |
| Modified date | modifiedDate | Date | Date Modified |
| Responsible name | responsibleName | String | Name of the person in charge |
| Serial | serial | String | Serial |
| Status ID | state/id | Integer | State ID |
| Status | state/name | String | State Name |
To operate the connector you can make use of the properties shown below:
