To update configuration items using the connector Aranda Service Management Consider the following steps:
1. Get the Nombre o serial del elemento de configuración (enter the CMDB environment to get the name or serial of the configuration item).
2. Select the function Update configuration item
3. Enter the required value:
- Name Or Serial CI
Note: Registration of the other fields is not mandatory.
4. Type the nombre o serial del elemento de configuración On Property Name Or Serial CI.
5. Enter a value or relate a field for the properties of the ticket you want to update:
| Case Properties | Advanced properties |
|---|---|
| Name * | Reason ID |
| Description | Price |
| Serial | RFID |
| Asset tag | Risk |
| Category | Acceptance date |
| Responsible ID | Date of delivery to the company |
| Status ID | Initial date of responsibility |
| License number | Cost center |
| Manufacturer ID | Impact |
| Brand | Bar code |
| Model | Measure unit value |
| Provider ID | Measure unit |
| Risk | |
| Location ID | |
| Additional fields |
6. The connector will respond with a status code of “200” and the updated configuration item code.
