To obtain the traceability of a case, using the connector Aranda Service Management Consider the following steps:
1. Get the Id By Project (enter the ASMS environment to get the case ID).
2. Select the function Get case history
3. Enter the required value:
Id By Project
⚐ Note: The notes of the case to be included may be of a public or private nature; by default, no Notes are included in traceability.
The connector returns a list of articles related to the aggregated search criteria.
[
{
"actionId": "",
"actionName": " ",
"authorId": 1,
"authorName": "",
"created": "ISO 8601",
"fieldName": "",
"newValue": "",
"noteType": "",
"oldValue":"",
"relatedItemId":""
}
]
| Name | Identifier | Guy | Description |
|---|---|---|---|
| Action key | actionId | String | Identifier of the activity or action performed on the ticket |
| Action | authorId | Integer | Name of the activity or action performed on the ticket |
| Author id | authorId | String | Identifier of the author who created the article |
| Author | authorName | String | Name of the author who created the article |
| Creation date | created | String | Date of creation |
| Field name | fieldName | String | Field Name |
| New value | newValue | String | Current Field Value |
| Old value | oldValue | String | Replaced Value |
| Related item identifier | relatedItemId | String | It represents the identifier of the case to which it has been related. (Only for the ‘AddedRelated’ action key) |
| Note type | noteType | String | It represents the type of note, public or private. (Only for the ‘Note’ action key) |
Actions
ASMS performs the traceability of the following actions:
| Identifier | Description |
|---|---|
| Created | Record case creation |
| Modified | Record the case modification |
| AddedFile | Register the addition of an attachment |
| RemovedFile | Records that an attachment was deleted |
| Note | Records that a note was added to the case |
| Closed | Record case closure |
| Reopened | Records that a case was re-opened |
| AddedRelated | Records that one case was related to another |
| RemovedRelated | Records the deletion of a relationship |
| SendMail | Record the sending of an email |