To search for cases using the connector Aranda Service Management Consider the following steps:

1. Select the function Search cases.

2. In the connector, select the type of relationship that the search filters will have.

3. Select the fields by which the cases will be searched.

Where:

• Field to Filter: Ticket Ownership.

• Search Operator: Field Search Operator

• “EqualTo”
• “NotEqualTo”
• “GreaterThan”
• “GreaterThanOrEqualTo”
• “LessThan”
• “LessThanOrEqualTo”
• “Like”
• Field value: Type the value that the field will contain.

Note: The search operator is assigned according to the field type, the connector returns BadRequest if not assigned as shown below:

The type fields String They can only use the following search operators:

• EqualTo
• Like

The type fields DateTime They can only use the following search operators:

• EqualTo
• NotEqualTo
• GreaterThan
• GreaterThanOrEqualTo
• LessThan
• LessThanOrEqualTo

The type fields PropertyIdentifier They can only use the following search operators:

• EqualTo
• NotEqualTo

4. The connector returns an array with the cases related to the aggregated search criteria.

[
    {
        "authorId": 0,
        "authorName": "",
        "categoryId": 0,
        "categoryName": "",
        "description": "",
        "groupId": 0,
        "groupName": "",
        "id": 0,
        "idByProject": "",
        "impactId": 0,
        "impactName": "",
        "itemType": "",
        "itemTypeId": 0,
        "itemTypeName": "",
        "modelId": 0,
        "modelName": "",
        "openedDate": "DateTime ISO 8601",
        "projectId": 0,
        "projectName": "",
        "reasonId": 0,
        "reasonName": "",
        "receptorId": 0,
        "receptorName": "",
        "responsibleId": 0,
        "responsibleName": "",
        "serviceId": 0,
        "serviceName": "",
        "slaId": 0,
        "slaName": "",
        "stateId": 0,
        "stateName": "",
        "subject": ""
    }
]

Where:

To operate the connector you can make use of the properties shown below: