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    AVS Management Manual

    This solution allows remote support to be established to workstations, regardless of the customer’s network, allowing remote control and transfer files in real time and securely.

    Begin with

    A user of Aranda Virtual Support must consider the following stages that make up this manual for proper management of remote support in their organization:



    1. App Settings

    Carry out the assignment and proper administration of licenses.

    2. General Settings

    Define the users or user groups, configure the directory service, configure external authentication, and assign the roles for remote support management.

    3. Support Management

    Define the support groups that will be given the remote support service, manage the support sessions, manage the agent profiles, and the unique group code that will serve as input for the agent installation processes on the workstations.

    4. Remote Support

    Define the agent configuration code for subsequent installation on workstations, establish support sessions with linked devices and take remote control, and execute actions aimed at managing and monitoring your infrastructure.

    5. Audit

    Monitor all activities performed by the remote support service provider and have access to the recordings of the remote takeover.


    Who is this manual for?

    This manual is designed for the different roles established (general administrator, infrastructure, support administrator and specialist), so that they can develop the different tasks in remote support management.


    What is the value of AVS?

    AVS allows easy deployment in the existing infrastructure, allows an inventory of workstations making it easier to keep a history of remote media for auditing.

    Cross-platform remote control via the Internet with one or multiple workstations (with Windows systems) in a few seconds and execute the necessary actions to solve problems.

    File Transfer securely regardless of type, size or extension, to and from users’ devices, thus avoiding the use of external software.


    What is our documentation?