In the AVS support management process, you can manage agent profiles for subsequent agent configuration on the workstation.
View Agent Profiles
1. Log in to the AVS website with a user with a Support Administrator or General Administrator role, select the option Agent Profiles from the main menu. In the information view, you can view the list of profiles grouped by data such as name, date of creation and date of modification.
2. In the information view of the agent profiles, you will have information management and organization actions available. AVS Web Environment Information View
Create agent profiles
3. To create the agent profile, log in to the AVS website with a user with a support role, select the option Agent Profiles from the main menu. In the information view, select the New.
4. In the window that is enabled, enter the requested information from the agent’s profile:
| Datum | Obligatory | Description |
|---|---|---|
| Name | Yes | It is the name with which the agent profile is identified. |
| Password | Yes | It is the key entered in the agent’s configuration, used to authorize a support session. |
| Checkbox to enable “Requires User Confirmation”. | No | It gives the user the power to authorize or not a support session, through a message that reaches him. |
| Checkbox to enable one-time password. | No | A password used only once to authorize a support session. |
⚐ Note: Each of the fields in the agent profile must take into account the Field Specifications of AVS agent profiles.
5. When you finish setting up the agent’s profile, click the Save 
to confirm the changes made.
Edit Agent Profiles
6. To edit an agent profile, in the information view of the AVS website, select a record from the existing profile listing, in the detail view click the Edit 
and modify the required information (fields).
7. When you finish editing the agent’s profile, click the Save to confirm the changes made.
Delete Agent Profiles
8. To delete agent profiles, in the information view, select one or more records from the existing profile list and select the Eliminate to clear the associated information.
Alternatively, enter a created agent profile and in the window that is enabled click on the Eliminate