Preconditions

Corresponding URL configuration is required for notification delivery to the Microsoft Teams bot. Access the Admin Console (ASMSAdministrator) and select the option TeamsNotificationsUrl, then set the URL as follows:

https://albi.arandasoft.com/api/notify

1. To configure notification sending by rule enter the Administration Console (ASMSAdministrator) option Service Desk/Rules.

2. Configure the conditions of the rule and in the Actions tab select the option Send Teams notification.

3. When the rule conditions are met, a notification will be sent to the Teams bot like this:

⚠ Important: Notifications will be sent only to users who install the bot or execute the bot’s commands (except for the help command).

⚠ Important: The functionality to send notifications to Microsoft Teams using rules is not supported for templates where the message content incorporates links (URLs). Example: the content of additional fields such as link or links to satisfaction surveys from the message notified by the rule.