The client must have:

• Active Microsoft Office and Microsoft Teams licenses.

• Aranda Service Management minimum version 9.3.7 with 9.5.26 database, as a service in the Aranda cloud, or in on-premise installation.

• A named user in Aranda Service Management for the connection to Microsoft Teams.

• The Aranda environment that connects to the bot must be under a public domain with a secure protocol (https) mandatory.

• Connection (via the Internet) to the “arandasoft.com” domain.