The bot has a tab Boards from which the cases of the projects in which the user (specialist) is associated can be managed.

This window lists the cases by Specialist or State. The information displayed can be grouped by company, client, author, and CI; It can also be filtered by Project and Case Type.

In the view of Specialist Cases can be reassigned by dragging and dropping the cards onto the different specialists.

You can also drag and drop cards into the activity dashboard. With this option it is necessary to select the specialist for the reassignment and click on Save.

In the view of State You can change the status of the cases by dragging and dropping the cards onto the different statuses.

You can also drag and drop cards into the activity dashboard. With this option you need to select the state and click on Save.

The following tabs appear in the activity panel:

• Filter: Allows you to select specialists and/or states for more detailed information.

• Activity: records the actions taken by the specialist in the cases. These records are only retained if the specialist is active in the Boards.

When the user’s session expires, the following message is displayed:

To refresh the session, click Reload tab.

⚐ Note: The display of information in the “Dashboards” tab is subject to the permissions assigned in the console (ASMSAdministrator). In case the user does not have the necessary permissions, The following message will be displayed