1. From the channel authorized for this use, invoke the bot by typing “@Aranda Virtual Agent”. A drop-down menu will appear where you can select the option View My Cases.

2. A list will be displayed with the last 15 cases in which the user is a customer.

3. Select the case you want to consult.

4. The summary of the case will be displayed. If the case is open, an option to add a note will be displayed. Click the “Add Note” and complete the note.

5. By clicking “Save”, a message will appear informing you that the note was successfully added.

6. For detailed case information, click the “More details”. The case will be shown with all its information.