In version two (V2) of creating configuration items, additional fields are dynamically generated when the project and category fields are completed.
To create configuration items using the connector Aranda Service Management Consider the following steps:
1. Select the function Create Configuration Item (V2)
2. Type or select a value for the properties “Project” and “Category”.
The properties associated with the configuration item will be generated as shown in the following image:
3. Enter or relate a field for the properties:
| Configuration Item Properties | Advanced properties |
|---|---|
| Name | |
| Description | |
| Price | |
| Serial | |
| RFID | |
| Asset tag | |
| Acceptance date | |
| License number | |
| Date of delivery to the company | |
| Initial date of responsibility | |
| Bar code | |
| Measure unit value |
4. Select, type, or relate a field for CI properties:
| Configuration Item Properties | Advanced properties |
|---|---|
| Project | |
| Category | |
| Responsible | |
| Manufacturer | |
| Brand | |
| Risk | |
| Model | |
| Location | |
| Reason | |
| Measure unit | |
| Cost center | |
| Impact | |
| Provider | |
| Additional fields |
Campos adicionales
The values for the additional fields are added as shown in the next section: Additional fields
Note:
- The properties that are added by selecting from a drop-down list depend on each other; For example, the property
Location,CostCenterdepends on the propertyProject, because they are associated with a project.
5. Run the connector and verify the response:
The connector will respond with a status of “200”.
6. Verify the case creation by logging into your environment.