To update tasks using the connector Aranda Service Management Consider the following steps:
1. Select the function Update task
2. Enter the ID of the task to be edited:
- Task ID
3. Type or select a value for the properties “Parent case type” and “Model”, as appropriate.
The properties associated with the case will be generated as shown in the following image:
4. Type or relate a field for the task properties:
| Case Properties | |
|---|---|
| Task Id | Group |
| Subject | Responsible |
| Description | Reason |
| Solution | Relation Type |
| Duration | Status ID |
| Start Date | Model ID |
| Additional fields |
Additional fields
The values for the additional fields are added as shown in the next section: Additional fields
Note:
- The properties that are added by selecting from a drop-down list depend on each other; For example, the property
Model,Relation Typedepends on the propertyParent case code, because they are associated with a case.
4. Run the connector and verify the response:
The connector will respond with a status of “200”.
5. Verify the case creation by logging into your environment.