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    Get Task

    To get the case details using the connector Aranda Service Management Consider the following steps:

    1. Get the Task ID (Identifier in the task system).

    2. Select the function Get Task

    3. Enter the required value:

    • Task ID

    You will get the following answers:

    Name Identifier Guy Description
    Additional Fields additionalFields Array Additional task fields, depending on the retrieved case
    Attachments attachments Array Attachments to the case
    Author ID author.id Integer Author Identifier
    Author Name author.name String Author’s Name
    Solution commentary String Task Solution
    Description Description String Task Description
    Duration Duration Integer Task duration in minutes
    Estimated final date estimatedDate.final String Estimated Final Date
    Estimated date initial estimatedDate.initial String Estimated Initial Date
    Final date finalDate String End date
    Group ID group.id Integer Responsible Group Identifier
    Group Name group.name String Name of the responsible group
    Is Priority or Emergency isPriorityOrEmergency Boolean Determine whether the task is a priority or urgent
    Task ID Id Integer Task System ID
    Item Type item.type String Task Type
    Item version item.version Integer Task version
    Model ID model.id Integer Model identifier
    Model name model.name String Model Name
    Creation date openedDate String Task creation date
    Parent case code parent.idByProject String Project identifier of the main case
    Parent case id parent.id String System ID for the primary case
    Parent case type parent.itemType String Case type name for the parent case
    Parent case type ID parent.itemTypeId String Case type identifier for the parent case
    Progress progress Integer Progress
    Project ID project.id Integer Project Identifier
    Project Name project.name String Project Name
    Reason ID reason.id Integer Change reason identifier
    Reason Name reason.name String Change Reason Name
    Responsible ID responsible.id Integer Identifier of the controller
    Responsible Name responsible.name String Name of the person in charge
    Task title subject String Task title
    Real date final realDate.final String Actual End Date
    Real date initial realDate.initial String Actual Start Date
    Status ID state.id Integer State ID
    Status name state.name String State Name
    Previous state state.previousState String Previous state identifier
    Task creation status ID state.wasCreated String Determines the ID of the state with which the task was created
    Task creation status name state.wasCreatedName String Determines the name of the state with which the task was created


    Additional Fields

    For the additional fields, a JSON is presented with the following structure:

    
{
    "additionalFields": [
        {
            "fieldId": 0,
            "fieldType": "",
            "nameField": "",
            "values": [
               ""
            ],
            "valueDetails":{
                "id": 0,
                "value": ""
            }
        }
    ]                
}

    Where:

    -fieldId: Id of the additional field.
    -fieldType: Additional field type.
    -nameField: Name of the additional field.
    -Values: Additional field value, the values it returns are similar to those entered when a record is created or updated, this value depends on the type of field, for more information see: Additional fields
    -valueDetails: Corresponds to the detail of the list or catalog type fields:

    • Id: Corresponds to the system ID for the catalog value.
    • value: Corresponds to the name or label of the catalog value.

    To operate the connector you can make use of the properties shown below:

    Using the integrated action:


    Attachments

    For attachments, a JSON is presented with the following structure:

    
{
    "attachments": [
        {
            "id": 0,
            "name": "",
            "created": "ISO 8601",
            "description": "string",
            "isPublic": true,
            "size": 0
        }
    ]                
}

    Where:

    -Id: Corresponds to the system ID for the attachment.
    -name: Corresponds to the name of the attachment.
    -Size: Corresponds to the byte size of the attachment.
    -isPublic: Determines whether the attachment is public.
    -Description: Determines whether the attachment is public.
    -created: Corresponds to the date the attachment was created.

    To operate the connector you can make use of the properties shown below:

    Using the integrated action: