To create tasks associated with a case using the connector Aranda Service Management Consider the following steps:

1. Select the function Create task

2. Type or select a value for the properties “Parent case code”, “Parent case type”, “Model”.

The properties associated with the task will be generated as shown in the following image:

3. Type or relate a field for the task properties:

Campos adicionales

Additional fields are generated dynamically when selecting the model related to the task, the values can be assigned as shown in the following section: Additional fields

Note:

• The properties that are added by selecting from a drop-down list depend on each other; For example, the property Model, Relation Type depends on the property Parent case type, because they are associated with a case.

4. Run the connector and verify the response:

The connector will respond with a status of “200”.

5. Verify the case creation by logging into your environment.