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    Order Detail

    1. By selecting a work order record, on the start of the mobile console or from My Orders, the specialist accesses the Order Detail where you can consult basic information about the order (customer, date and place of service) and will have tasks and actions available to manage, monitor and attend to the assigned work order.


    Depending on the stage in which the service is located, in the detail view of the order, the following actions will be enabled from the mobile console for the specialist to execute according to the case:


    Action Description Stage in which
    is enabled
    Contact the customer

    		This option allows the specialist to contact the customer by phone, text message, or visualize the customer’s location to attend to the work order.
    See Action Contact Customer    		 Order Status:
    In Process
    Add Time

    		This option allows the specialist to request additional time to finish a pending task of the assigned work order.
    See Action Add Time    		 Transition:
    Start Work
    Change States:

    		This option allows the specialist to change service statuses, report service times, service breaks, and order closure.
    See Change States Action    		 Order Status:
    In Process
    Additional Fields:

    		This option allows the specialist to view and fill in the additional fields that are active for the model and for the work orders.
    See Additional Fields Action    		 Order Status:
    In Process
    (after configuring fields in the AFLS web console)
    Signatures:

    		This option allows the customer to sign the work order after it has been served.
    View Action Signatures    		 Transition:
    Finish Work
    Surveys:

    		This option allows the customer to answer the satisfaction survey at the end of the order process.
    View Action Surveys    		 Transition:
    Finish Work
    Tasks:

    		This option allows the specialist to view and manage the tasks assigned to attend to a work order.
    View Action Tasks    		 Order Status:
    In Process
    (after configuring fields in the AFLS web console)
    Relations:

    		This option allows the specialist to visualize the orders with which a relationship was established, either succession or bond.
    See Action Relationships    		 Order Status:
    In Process
    (after configuring fields in the AFLS web console)
    Attach Files:

    		This option allows the specialist to attach the required files during the work order service
    See Attach Files Action    		 Order Status:
    In Process
    Add Notes:

    		This option allows you to enter comments related to the assignment or attention of the work order, and also to consult previous comments.
    See Action Add Notes    		 Order Status:
    In Process