| applicant_sk |
INT |
Case requester identifier |
| author_user_sk |
INT |
Identifier of the user who created the case |
| calendar_ola_sk |
INT |
OLA calendar ID |
| calendar_sla_sk |
INT |
SLA calendar identifier |
| calendar_uc_sk |
INT |
UC Calendar ID |
| category_sk |
INT |
Case category identifier |
| ci_sk |
INT |
Configuration Item (CI) ID associated with the case |
| company_sk |
INT |
Company identifier for the case |
| contract_sk |
INT |
Associated contract identifier |
| cost_center_sk |
INT |
Cost center ID for the case |
| cost_model_sk |
INT |
Cost model identifier for the case |
| current_cost |
FLOAT |
Case Cost Cumulative Value |
| current_effort |
FLOAT |
Partial effort recorded to attend to the case |
| current_price |
FLOAT |
Case Price Value |
| current_progress |
FLOAT |
Current case progress is calculated tiempo_actual/tiempo_estimado |
| current_time |
FLOAT |
Default Stopwatch Time for Case Model |
| customer_user_sk |
INT |
Client ID assigned to the case |
| date_sk* |
INT |
Identifier of the date dimension in which the case was modified |
| estimated_date |
DATETIME |
Estimated date of the case model primary timer |
| id* |
INT |
Case ID |
| id_by_project* |
NVARCHAR (512) |
Case identifier by project |
| impact_sk |
INT |
Impact identifier for the case |
| integration_sk |
INT |
Identifier of the external system to which the case belongs |
| interface_sk |
NVARCHAR (200) |
Identifier of the source system associated with the case, this is given by integration |
| item_type_sk* |
INT |
Case Type Identifier |
| location_sk |
INT |
Identifier of the associated location |
| model_sk |
INT |
Model identifier for the case |
| modified_date* |
DATETIME2 |
Date Case Changed |
| modifier_user_sk |
INT |
Identifier of the specialist who modified the case |
| note_count |
FLOAT |
Total grades |
| ola_sk |
INT |
OLA identifier for the case |
| previous_specialist_group_sk |
INT |
Previous group of specialists assigned to the case |
| previous_specialist_user_sk |
INT |
Specialists Previously Assigned to the Case |
| previous_status_sk |
INT |
Previous case status identifier |
| priority_sk |
INT |
Case priority identifier |
| private_note_count |
FLOAT |
Total Private Notes |
| profit_center_sk |
INT |
Revenue center identifier for the case |
| project_sk |
INT |
Associated project ID |
| provider_sk |
INT |
Provider identifier for the case |
| reason_sk |
INT |
Case Reason Identifier |
| receptor_user_sk |
INT |
Identifier of the first specialist assigned to the case |
| registry_type_sk |
INT |
Record type identifier for the case |
| rev |
INT |
Consecutive number of the current case review |
| service_sk |
INT |
Service ID for the case |
| sla_sk |
INT |
SLA identifier for the case |
| specialist_group_sk |
INT |
Group identifier for the case |
| specialist_user_sk |
INT |
Identifier of the specialist responsible for the case |
| state_final |
INT |
Identify whether the status is final or not. (1 = End) |
| state_initial |
INT |
Identify whether the state is initial or not. (1 = is initial) |
| status_sk |
INT |
State ID for the case |
| time |
FLOAT |
Amount of time accumulated between the previous modification and the current modification |
| uc_sk |
INT |
UC identifier for the case. |
| unit_sk |
INT |
Identifier of the internal area associated with the case |
| urgency_sk |
INT |
Case Urgency Identifier |