applicant_sk |
INT |
Case requester identifier |
author_user_sk |
INT |
Identifier of the user who created the case |
calendar_ola_sk |
INT |
OLA calendar ID |
calendar_sla_sk |
INT |
SLA calendar identifier |
calendar_uc_sk |
INT |
UC Calendar ID |
category_sk |
INT |
Case category identifier |
ci_sk |
INT |
Configuration Item (CI) ID associated with the case |
company_sk |
INT |
Company identifier for the case |
contract_sk |
INT |
Associated contract identifier |
cost_center_sk |
INT |
Cost center ID for the case |
cost_model_sk |
INT |
Cost model identifier for the case |
current_cost |
FLOAT |
Case Cost Cumulative Value |
current_effort |
FLOAT |
Partial effort recorded to attend to the case |
current_price |
FLOAT |
Case Price Value |
current_progress |
FLOAT |
Current case progress is calculated tiempo_actual/tiempo_estimado |
current_time |
FLOAT |
Default Stopwatch Time for Case Model |
customer_user_sk |
INT |
Client ID assigned to the case |
date_sk* |
INT |
Identifier of the date dimension in which the case was modified |
estimated_date |
DATETIME |
Estimated date of the case model primary timer |
id* |
INT |
Case ID |
id_by_project* |
NVARCHAR (512) |
Case identifier by project |
impact_sk |
INT |
Impact identifier for the case |
integration_sk |
INT |
Identifier of the external system to which the case belongs |
interface_sk |
NVARCHAR (200) |
Identifier of the source system associated with the case, this is given by integration |
item_type_sk* |
INT |
Case Type Identifier |
location_sk |
INT |
Identifier of the associated location |
model_sk |
INT |
Model identifier for the case |
modified_date* |
DATETIME2 |
Date Case Changed |
modifier_user_sk |
INT |
Identifier of the specialist who modified the case |
note_count |
FLOAT |
Total grades |
ola_sk |
INT |
OLA identifier for the case |
previous_specialist_group_sk |
INT |
Previous group of specialists assigned to the case |
previous_specialist_user_sk |
INT |
Specialists Previously Assigned to the Case |
previous_status_sk |
INT |
Previous case status identifier |
priority_sk |
INT |
Case priority identifier |
private_note_count |
FLOAT |
Total Private Notes |
profit_center_sk |
INT |
Revenue center identifier for the case |
project_sk |
INT |
Associated project ID |
provider_sk |
INT |
Provider identifier for the case |
reason_sk |
INT |
Case Reason Identifier |
receptor_user_sk |
INT |
Identifier of the first specialist assigned to the case |
registry_type_sk |
INT |
Record type identifier for the case |
rev |
INT |
Consecutive number of the current case review |
service_sk |
INT |
Service ID for the case |
sla_sk |
INT |
SLA identifier for the case |
specialist_group_sk |
INT |
Group identifier for the case |
specialist_user_sk |
INT |
Identifier of the specialist responsible for the case |
state_final |
INT |
Identify whether the status is final or not. (1 = End) |
state_initial |
INT |
Identify whether the state is initial or not. (1 = is initial) |
status_sk |
INT |
State ID for the case |
time |
FLOAT |
Amount of time accumulated between the previous modification and the current modification |
uc_sk |
INT |
UC identifier for the case. |
unit_sk |
INT |
Identifier of the internal area associated with the case |
urgency_sk |
INT |
Case Urgency Identifier |