Chat Configuration Table.
Data model
Fields
| Field |
Type |
Description |
| applicationid* |
INT |
Id of the application on which the settings will take effect, foreign key AFW_CHAT_APPLICATION. Id |
| createdby* |
INT |
User code that creates the setting |
| creationdate* |
DATETIME |
Date Settings Are Created |
| enableanonymousclient* |
INT |
Allows customers to connect anonymously, 0 - No, 1 - Yes |
| enableautoassignment* |
INT |
Enable agent auto-assignment when a customer initiates a chat, 0 - No, 1 - Yes |
| enablechatsendmail* |
INT |
Enable the option for the customer to leave an email in case they do not have agents available to be served, 0 - No, 1 - Yes |
| enablecustommessages* |
INT |
Enable the option to show custom messages, 0 - No, 1 - Yes |
| enablemessageoffline* |
INT |
Allows the customer to send messages regardless of whether the agent is offline, 0 - No, 1 - Yes |
| enablescore* |
INT |
Enable the option for the customer to rate the service received, 0 - No, 1 - Yes |
| id* |
INT |
Unique identifier |
| maxassignmentchat* |
INT |
A field that determines the maximum number of services that an agent can serve simultaneously |
| modificationdate |
DATETIME |
Date of last modification of the settings |
| modifiedby |
INT |
Code of the last user who modified the setting |
| msgleave |
VARCHAR (500) |
Farewell message that will appear to the customer when the chat ends |
| msgleavescore |
VARCHAR (500) |
Message that will appear to the customer to ask them to rate the quality of the service received |
| msgnotavailable |
VARCHAR (500) |
Message that will appear to the customer when there are no agents available and the customer is asked to leave contact information later |
| msgwelcome |
VARCHAR (500) |
Welcome message displayed to the customer at the start of the chat |
| sessiontime |
INT |
Time in seconds in which the session will be closed due to inactivity |
Primary Key
References
