Contains the relationship between incoming/outgoing emails and their relationship to the case
Data model

Fields
Field |
Type |
Description |
config_id |
INT |
Identifier of the associated mail configuration, reference the table ASDK_MAIL_CONFIG.cnf_id |
item_type |
INT |
Identifier of the type of record (Incident, Change, Problem, Request, Request among others), reference the table ASMS_TYPES.id |
plap_arrivedate |
DATETIME |
Date of receipt of the message |
plap_createdate |
DATETIME |
Record creation date |
plap_id* |
INT |
Unique mail log identifier |
plap_id_asdk* |
INT |
Associated case identifier, reference the ASDK_ITEM.id table |
plap_msg_id* |
VARCHAR (255) |
Unique message identifier |
plap_msg_subject |
NVARCHAR (2000) |
Subject of the message |
type |
INT |
Mail log type, (Inbox = 0, Outbox = 1) |
unique_id |
VARCHAR (255) |
Unique mail identifier |
Primary Key
References
Column |
Referenced Table |
Referenced column |
Name |
config_id |
dbo.ASDK_MAIL_CONFIG |
cnf_id |
FK01_ASDK_MAIL_LOG |