CASE CHG-43979-19-301272

Changes are made to the Aranda Case Creator (ACC) service to allow the registration of cases in the Aranda Service Desk (ASDK) when there are emails without a subject.

When an email without a subject is identified, the case (Incident - Change - Service Request - Request) is registered according to the configurations that you have for each script and the subject will be automatically populated with the text “Case without subject”.

Note: It is important to note that the text “Case without subject” is added according to the configuration of the culture that is configured in (BASDK > Options > Summary > Internationalization).

⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

• Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
  
• The executable file functions as both an installer and an update tool.
  
• This update applies only to databases in version 8.0.163.
  
• If you have any custom settings in the web.config files, you must reapply the setting.
  
• Aranda Service Desk consoles that use rich text control are only supported up to IE10. Alternatively, other browsers such as Chrome or Firefox can be used.
  
• Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.