CASE PM-36074-19-201077:

Previously in the Case Creator Service, a problem was generated when making changes to the configurations and they were not applied until the service was restarted.

Adjustment is made in the Aranda Case Creator (ACC) service; Querying the database of existing configurations is implemented when executing the event.

⚐ Note: The query is made according to the time that is configured in the field (Time Synchronization) in the administrator console (BASDK) Configuration – Case Creator – Mail Case.

⚐ NOTES OR ADDITIONAL INSTRUCTIONS:

• Run the “Aranda.ASDK.Web.Installer.exe” file and follow the installer’s instructions.
  
• The executable file functions as both an installer and an update tool.
  
• This update applies only to databases in version 8.0.154.
  
• If you have any custom settings in the web.config files, you must reapply the setting.
  
• Aranda Service Desk consoles that use rich text control are only supported up to IE10. Alternatively, other browsers such as Chrome or Firefox can be used.
  
• Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.