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    Release Note Aranda Service Desk V8 8.30.6

    Validating Extensions in Case Creator Attachments

    A setting is made in the Windows service ArandaCaseCreator_Mail to validate the extensions allowed in attachments during case creation.

    The allowed extensions are set in the Aranda.ACC.Windows.Service.exe.config of the service ArandaCaseCreator_Mail.

    If you require the modification of the allowed extensions, perform the following procedure:

    1. Access the installation path of Aranda Case Creator (Default: C:\Program Files (x86)\Aranda\Aranda Case Creator).

    2. Open the file Aranda.ACC.Windows.Service.exe.config.

    3. Locate the section appSettings.

    4. Modify the key value acceptExtensions, adding or removing required extensions.

    ⚐ Notes:

    • Extensions should be separated by commas (,).
    • No blank spaces should be included.

    5. Save the changes and restart the service ArandaCaseCreator_Mail for the setting to take effect.


    ⚠ Important: If you use Aranda Tools version 8.8.4 or higher, is obligatory manually update the service DLL DBManager. For the complete procedure and to obtain the DLL route, please refer to the Aranda Tools Release Notes.


    ⚐ NOTES OR ADDITIONAL INSTRUCTIONS

    • Run the “Aranda.ASDK.WebV8.Installer.exe” file and follow the installer’s instructions.
    • The executable file functions as both an installer and an update tool.
    • This update applies only to databases in version 8.0.171.
    • If you have any custom settings in the web.config files, you must reapply the setting.
    • CHAT: Starting with Chrome 62, access to Web Push notifications for non-secure HTTP connections was blocked. Only these notifications will be supported with the HTTPS protocol.
    • In the DB Oracle engine, the maximum content size of an article is 32,000 characters. If you need to include images, we recommend using images with public URLs or images linked to a remote repository. In this way, when stored in DB, they will be referenced with the URL of the image and take up less space. Pasting local images is not recommended as they are referenced as full base64 images.
    • Tags corresponding to HTML fields such as description, solution and notes, will not apply style changes.